RMI CISPAC 5-Grievance Redress Mechanism

It is a tool compromising of transparent procedures and processes to assist and guide decision makers in resolving public complaints/concerns pertaining to intervention/activities implemented under the GCF-UNEP Programme, Enhancing Climate Information and Knowledge Services for resilience in 5 Pacific countries (UNEP CIS-Pac5).

 Objectives:

• To mediate and resolve possible grievances or complaints by a person, group of persons or community who may have been or may be adversely impacted by project implementation through proper channels in a timely manner. 
• To record each single complaint received and monitor the progress throughout the resolution process. 
• To ensure that affected parties have access to fair resolution of their concern(s), understand the causes and ensure dialogue with affected parties. 
• To enable project implementers to utilize non-judiciary processes where feasible to resolve complaint issues.